At VotalityVault.com, we are committed to ensuring that you are satisfied with your purchase. If for any reason you’re not happy with your item, we offer a straightforward 10-day return guarantee to ensure that you are fully supported. Please take a moment to read through our refund and return policy to understand how it works.

1. Returns & Refunds
We want you to love your purchase, but if there’s an issue, we’re here to help. Our 10-day return guarantee allows you to return your item for a refund or exchange, provided the following conditions are met:
Time Frame: You must contact us within 10 days of receiving your order to request a return or refund.
Condition of Items: Items must be in their original condition and packaging. Unworn, unwashed, and unused items are eligible for return.
Defective or Damaged Items: If your item arrives damaged or defective, please contact us immediately within the 10-day window for a full refund or exchange.
After the 10-day return window, we unfortunately cannot accept returns or issue refunds for any reason.

2. Return Process
To return an item:
Contact Us: Email us atinfo@infovotalityindustries-com within 10 days of receiving your order.
Provide Details: Please include your order number, a description of the issue (if applicable), and any photos of the damaged or incorrect item.
Return Authorization: We will review your request and provide you with return instructions.
Return the Item: Ship the item back to us using the return label provided. Please note that customers are responsible for return shipping costs, unless the item is defective or incorrect.
Once your returned item is received and inspected, we will process your refund. The refund will be issued to the original payment method. Please allow 7-10 business days for the refund to appear on your account.

3. Vendor Payouts and Refunds
Vendors are paid for their sales once an order has been successfully delivered. However, if a customer requests a return or refund within the 10-day window, the vendor’s payout will be held until the issue is resolved. This ensures that the vendor is not paid for an order that may be refunded.

4. Non-Refundable Items
Certain products are not eligible for a refund or return under any circumstances, including:
Items that are customized or personalized.
Products that have been worn, washed, or used after receipt.

5. Exceptions and Issues
We understand that situations can arise. If you experience any issues or feel your request doesn’t fall within the conditions outlined, please reach out to our customer support team. We will work with you to find the best solution.

6. Contact Us
If you need assistance with a return or have any questions regarding our refund policy, please don’t hesitate to contact us at:
Email: Info@votalityindustries.com

Conclusion
By purchasing from VotalityVault.com, you agree to the terms of this Refund & Returns Policy. We want to ensure that your shopping experience is smooth, and we are here to help resolve any issues that may arise.